Terms of Reference

What we expect of you

Using OneGaming — the website, the app, The Inn, Training Room, Gatherings, and Explore — means you agree to these expectations. They sit alongside the payment, age, and booking rules further down this page.

Treat people with respect

• Treat other players, coaches, staff, guardians, and children with respect. Disagreement is allowed. Humiliation, slurs, threats, and pile-ons are not.
• Do not harass, bully, stalk, sexually harass, or follow someone around chats, voice, or gatherings after they have asked you to stop.
• Do not use humour, “banter”, or a game persona as cover for harm.
• Hate speech and dehumanising language aimed at a protected characteristic are forbidden.

Follow the law where you are

• Follow the laws that apply to you, and the laws of the place where an in-person gathering happens.
• Do not use OneGaming to commit, plan, advertise, or pay for a crime.
• Do not post, request, or share illegal content. We remove it and may report it to the police or child-protection services.
• OneGaming is not a gambling product. Do not run, promote, or target anyone — especially anyone under 18 — with betting, wagering, or cash-out schemes here.

Keep your account honest and yours

• Give accurate details when we ask (age, contact routes, and an emergency contact if you host an in-person gathering).
• Keep your login private. You are responsible for activity on your account unless you report a takeover promptly.
• Do not impersonate another person, a coach, a public figure, or OneGaming staff.
• Do not create extra accounts to evade a block, a ban, or a safety control. Do not sell, share, or rent an account.

Gamer tags and other people’s privacy

• Online, people see your gamer tag, not your legal name. Do not try to uncover, publish, or demand someone else’s legal name, address, school, workplace, phone number, or payment details.
• Choose a gamer tag you can stand behind. Offensive, impersonating, or illegal tags can be changed or removed.
• A legal name may appear only for accepted attendees of the same in-person gathering. Do not take that name off the gathering and post it online.
• Do not share screenshots or recordings that expose another person’s private details, guardian information, or a child’s identity.

Children and guardians

• You must be at least 13 years old to have an account. An account that has not established its age is treated as a child, not as an adult.
• Guardians are responsible for the children they approve and for the permissions they grant.
• Adults must not ask children for private contact off the platform, photos, or meetings that go around guardian controls.
• At a gathering with children, the list shows guardians — not the children — until the in-person double-check is complete. Do not try to work around that.

The Inn, chats, votes, and discovery

• No spam, scams, phishing, malware, or unsolicited selling.
• Do not manipulate votes, ratings, friendliness scores, or discovery. Fake reviews and shell-account boosting are forbidden.
• Do not circumvent blocks, stranger-contact limits, or report tools.
• Report abuse in good faith. Do not file false reports to harass someone, and do not “name and shame” in public channels.

Gatherings, online and in person

• You are responsible for your conduct at a gathering, including venue rules and the law of that place.
• OneGaming lists and coordinates events. We do not supervise the venue and we are not a chaperone.
• Do not pressure anyone to attend, stay, share a live location, or meet in private.
• Hosts of in-person gatherings must keep a usable emergency contact and follow the child and guardian rules.
• If a gathering feels unsafe, leave and report it. Cancel in good faith if you cannot attend.
• Do not bring weapons, illegal drugs, or anything that endangers other people.

Training Room

• Treat coaches and trainees professionally. Coaching misconduct — bullying, no-shows after taking a booking, or refusing agreed content — can close those features.
• Do not use ratings or reviews to extort, harass, or discriminate.
• Honour the booking, cancellation, and recording-consent rules shown at checkout.
• Do not republish a session recording unless OneGaming licensed that publication.

Content you post

• You must have the right to post what you post. Do not upload other people’s work, voice, or image without permission.
• No sexual content involving anyone 17 or under, and no sexual content aimed at children.
• Do not post content that promotes terrorism, violent crime, or suicide or self-harm.
• We may remove content that breaks these expectations even if it is legal where you live.

If these expectations are broken

• We may warn, mute, restrict posts or bookings, suspend, or close an account. Serious or illegal harm can be reported to law enforcement or child-protection services.
• If we contact you about a safety or payment review, cooperate. Do not destroy evidence or open a new account to continue.
• These expectations do not remove rights you have under consumer or data-protection law.